Your privacy is rolet's priority. This document explains exactly what data we collect, how we use it, who can access it, and the rights you hold as a registered player on our platform. Essential reading for all rolet members.
Privacy enquiries: support@rolet.site
Rolet's Privacy Policy is built on six core principles that guarantee the security and control of every Malaysian player's personal data.
All data transmitted between your device and Rolet's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your information in transit.
You have full control over your personal data at Rolet. Through your account settings, you can access, update, download, or request deletion of your personal data at any time — no need to contact support first for most actions.
Rolet has never sold, and will never sell, players' personal data to any third party for marketing or commercial purposes. Your data is shared only with service providers directly involved in operating the platform, all of whom are bound by strict confidentiality agreements.
Account passwords are stored using a one-way cryptographic hashing algorithm that is irreversible — even by Rolet's own internal team. Sensitive data such as payment information is not stored in full on our servers and is processed through a certified payment gateway.
Rolet retains personal data only for as long as it is needed for the stated purpose or as required by applicable legal obligations. Once the purpose for retention is no longer relevant and no legal requirement remains, the data will be securely deleted or anonymised.
You can manage your Rolet marketing communication preferences at any time through your account settings or by clicking the unsubscribe link in any promotional email we send. Opting out of promotional communications does not affect important notifications related to your account.
This Privacy Policy ("Policy") describes how Rolet ("Platform", "we") collects, uses, stores, protects, and discloses the personal information you provide to us when registering for, using, or accessing the Rolet platform via rolet.site. This Policy applies to all registered users and visitors of the Rolet platform.
By registering an account or using Rolet's services, you acknowledge that you have read and understood this Privacy Policy and agree to the data collection and usage practices described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.
Rolet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated via an in-platform notification or your registered email at least seven (7) days before the changes take effect.
Note: This policy forms part of Rolet's overarching Terms & Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities as a Rolet member.
Rolet collects various types of information for different purposes in order to provide and improve its services to Malaysian players. We only collect data that is genuinely necessary and do not gather excessive or irrelevant information.
When you register, verify your account, or interact with the Rolet platform, you may provide us with the following information:
When you use the Rolet platform, our systems automatically record certain technical information required for the safe and efficient operation of the platform:
Data Minimisation Principle: Rolet only collects data that is genuinely necessary for the stated purposes. We do not request or store information beyond what is needed, and we periodically reassess our data retention requirements.
Rolet uses collected personal data for clear and legitimate purposes. Below is a summary table of the purposes for which data is used and the legal basis supporting each.
| Purpose of Use | Data Type | Basic |
|---|---|---|
| Identity verification & account registration | Name, IC number, date of birth, phone, email | Contract |
| Processing deposits & withdrawals | Payment details, transaction amounts | Contract |
| AML compliance & legal requirements | Identity, transactions, KYC documents | Legal |
| Account security & fraud prevention | IP address, device data, login patterns | Legitimate Interest |
| Customer support & dispute resolution | All associated account data | Contract |
| Platform improvement & analytics | Anonymised usage data | Legitimate Interest |
| Promotional communications & bonuses | Email, phone number | Consent |
| Loyalty & VIP programme | Game history, account activity | Contract |
If you have given your consent at registration or at a later stage, Rolet may send you promotional communications regarding bonuses, new promotions, tournaments, and special offers that may interest you based on your playing activity. You may withdraw this consent at any time through your account settings or by contacting us at support@rolet.site.
Rolet uses usage data to personalise your experience on the platform – including recommending games you may enjoy based on your play history, displaying relevant promotions, and tailoring your account dashboard content. This profiling is intended to enhance your experience and is not used to make automated decisions that negatively affect your account without human review.
Rolet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, there are specific situations where we need to share your information with other parties in order to provide the services you use.
Rolet shares necessary data with the following categories of service providers, all of whom are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes:
Rolet may be required to disclose your personal information to the relevant authorities when mandated by applicable Malaysian law, including for the purposes of:
In all cases, Rolet will disclose only the minimum information necessary to meet the requirement and will notify you of such disclosure where permitted by law to do so.
International Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, Rolet ensures that such data transfers are protected by equivalent contractual safeguards and only involve providers that meet accepted data security standards.
Rolet takes security infrastructure seriously, investing heavily to ensure the personal data of Malaysian players is protected at every stage — in transit, at rest, and during processing. Below are the key technical and organisational measures we have in place.
Shared Responsibility: While Rolet implements comprehensive security measures, the safety of your account also depends on your own actions. Use a strong password, enable 2FA, never share your login credentials, and always log out from shared devices. Contact us immediately at support@rolet.site if you suspect any unauthorised activity on your account.
As a registered player at Rolet, you have specific rights regarding the personal data we hold. Rolet respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Data access requests can be submitted through your account settings or by emailing support@rolet.site and will be processed within 30 days.
If personal data held by Rolet is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated directly in your profile settings.
You may request deletion of your personal data when it is no longer needed for the purpose for which it was originally collected. Please note that some data may need to be retained for a specific period to meet legal requirements.
In certain circumstances, you have the right to request a restriction on how we process your data — for example, while you are disputing the accuracy of the data or objecting to processing based on legitimate interests.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transmit that data to another data controller if required.
Where the processing of your data is based on consent you have provided (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.
To exercise any of the rights listed above, you may contact Rolet via:
Rolet will process user rights requests within 30 days of receipt. In complex cases, this period may be extended, and you will be notified accordingly.
The Rolet platform uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and analyse usage patterns. This section explains the types of cookies we use and how you can manage them.
You can manage cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — allow you to view, delete, and block cookies. Please note, however, that blocking or deleting essential cookies may affect the functionality of the Rolet platform and could prevent you from logging in or using certain features correctly.
Web Beacons & Similar Technologies: In addition to cookies, Rolet may use web beacons (invisible 1x1 pixel images) in promotional emails to verify whether an email has been opened and its links clicked. This data is used solely to measure the effectiveness of our communications and is never shared with third parties for marketing purposes.
The Rolet platform is intended for users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. If we discover that data has been collected without consent from a minor, we will take immediate steps to delete that information and close the associated account. If you are aware that someone under the age of 18 has registered at Rolet, please notify us at support@rolet.site.
Rolet retains your personal data for as long as your account remains active or as long as it is needed to provide services to you. Following account closure, we will retain certain data for a period determined by applicable legal requirements — typically 5 to 7 years for financial records and transactions to meet AML and audit obligations. Data that is no longer required will be securely deleted or permanently anonymised.
Rolet reserves the right to amend this Privacy Policy from time to time. When we make material changes, we will notify you via your registered email or a prominent in-platform notification at least seven (7) days before the changes take effect. We encourage you to review this Privacy Policy periodically. The date of the most recent amendment is always displayed at the top of this document.
If you have any questions, concerns, or requests regarding how rolet handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to working with you to resolve any concerns about how your data is handled.
Latest Version: This is the version of Rolet's Privacy Policy updated in January 2026. The effective date is stated at the top of this document. This policy should be read alongside Rolet's Terms & Conditions for a complete understanding.
We understand that privacy documents can feel heavy and full of legal jargon. This section is a straightforward summary of what Malaysian players most practically need to know about how Rolet handles your personal data. It is not a substitute for the official text — it is a quick guide to help you make more informed decisions.
When you register with Rolet, we ask for your phone number and email address — this is to verify your identity and to contact you regarding your account. When you make a large first withdrawal, we may request a copy of your identification document. This is not a matter of trust — it is the same standard compliance procedure followed by all responsible financial and digital entertainment platforms worldwide, including those operating in Malaysia. The purpose is to ensure withdrawals reach the right person and to prevent money laundering.
For deposits made via Touch 'n Go eWallet, DuitNow, FPX, or other methods, we only retain the transaction information required for your account records — full card numbers or complete bank account details are not stored on our servers. Processing is handled by payment gateways that hold industry-standard payment security certifications.
There are a small number of cookies that the Rolet platform must use in order to function — these include cookies that store your login session information so you do not have to log in again every time you navigate to a new page, and security cookies that help us identify unauthorised access attempts. Without these cookies, the platform cannot operate. Analytical and preference cookies are different — they can be disabled through your browser settings, though doing so may affect certain platform features that rely on remembering your preferences.
What is important to know is that Rolet's cookies are not used to track your activity on other websites outside our platform, and we do not sell cookie data to third-party advertisers. Analytics data collected is used solely to help us understand which parts of the platform are working well and which areas need improvement.
Of all the rights outlined in this policy, the two most commonly exercised by Malaysian players are the right to rectification and the right to withdraw consent for marketing communications. If any information in your account is inaccurate — a misspelled name, an old phone number, or an email address you no longer use — you can update it directly in your account profile settings without needing to contact support.
To stop receiving promotional emails from Rolet, you do not need to contact customer support or send a formal email. Every promotional email we send includes a clear unsubscribe link at the bottom. Simply click that link and you will be removed from our marketing communications list. This does not affect important account-related emails such as transaction confirmations or security notifications — you will continue to receive emails necessary for the safe management of your account.
If you would like to know exactly what data Rolet holds about you, you can request a full copy by emailing support@rolet.site. Simply use "Data Access Request" as the subject line and include enough information for us to verify your identity. We will process the request within 30 days and send you a complete report in a readable format.